Lava's operating hours are between 10am-6pm (Sydney Time) Monday to Friday. If you haven't heard back from Lava within 48 hours, please send your message again and try a different email address. Alternatively, you can email the following address directly:
You can also call Lava on 1300 72 11 10 between 10am - 6pm (Sydney Time) Monday to Friday. There is limited reception so please leave a voicemail if you can't get through & Lava will call you back ASAP!